Effective Date: April 21, 2026
These Terms of Service ("Terms") form a legally binding agreement between you and Fluora Inc. ("Kula," "we," "our," or "us") governing your access to and use of the Kula service, including the voice onboarding call, WhatsApp recommendations, website, and related features (collectively, the "Services").
By completing the voice onboarding call or exchanging messages with Kula on WhatsApp, you agree to these Terms. If you do not agree, do not use the Services.
Kula is a wellness-travel service that connects travelers with local wellness practitioners, events, and experiences. We onboard users through a voice phone call. After the call, we send personalized recommendations over WhatsApp and ask for feedback on recommendations you receive. Feedback improves the quality of future recommendations.
You must be at least 18 years old to use Kula. By using the Services, you represent that you are 18 or older and capable of forming a binding contract. Kula is intended for lawful personal use only.
Onboarding occurs through a recorded voice phone call. By completing the call, you:
You may opt out of WhatsApp messages at any time by replying STOP in WhatsApp. You may resume by replying START or by completing onboarding again. Standard message and data rates from your carrier may apply.
"Your Content" means the information, messages, voice recordings, photos, and other materials you provide to Kula through the onboarding call, WhatsApp, or otherwise. You retain ownership of Your Content.
By providing Your Content, you grant Kula a worldwide, non-exclusive, royalty-free license to use, store, process, reproduce, and transmit Your Content as needed to operate and improve the Services. We use Your Content only to deliver and improve the Services and not for advertising, marketing to third parties, or training generalized AI models outside of Kula's recommendation systems.
You represent that you have all rights necessary to provide Your Content and that Your Content does not violate any law or third-party right.
Kula recommends third-party wellness practitioners, event organizers, and experience providers ("Providers"). Kula does not employ, operate, endorse, or control Providers, and Kula is not a party to any transaction, booking, or arrangement you make with a Provider. Prices, availability, refund policies, and the quality of services are set and delivered solely by the Provider. Any dispute arising from a Provider's services is between you and the Provider.
We use reasonable efforts to surface reputable Providers based on your preferences and feedback, but we make no warranty that a Provider's services will meet your expectations.
You agree not to use the Services to:
Kula uses the WhatsApp Business Platform to deliver the Services. Your use of WhatsApp is also governed by WhatsApp's own Terms of Service and Privacy Policy, available at whatsapp.com/legal. You agree to comply with those terms when interacting with Kula on WhatsApp.
Kula sends messages only to users who have opted in through voice onboarding and does not use the WhatsApp Business Platform to send unsolicited, bulk, or unlawful messages.
Kula, Fluora Inc., and our licensors retain all right, title, and interest in the Services, including software, designs, trademarks, and content we create. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your personal, non-commercial use.
Our Privacy Policy describes how we handle your personal data. By using the Services, you acknowledge the practices described in the Privacy Policy.
The Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that recommendations will meet your needs, that the Services will be uninterrupted, timely, secure, or error-free, or that any Provider will perform as expected. Kula does not provide medical, therapeutic, or health advice. Always consult a qualified professional before starting any wellness practice.
To the maximum extent permitted by law, Fluora Inc. and its affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, or loss of goodwill, arising from or related to your use of the Services. Our aggregate liability under these Terms will not exceed one hundred US dollars ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the smallest extent permitted by law.
You agree to indemnify and hold harmless Fluora Inc., its affiliates, officers, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your misuse of the Services, or your violation of any law or third-party right.
You may stop using the Services at any time by replying STOP in WhatsApp or by emailing us to request account deletion. We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms or if required by law. Sections that by their nature should survive termination (including Your Content license to the extent required to complete processing, intellectual property, disclaimers, limitation of liability, indemnification, and governing law) survive.
These Terms are governed by the laws of the State of California, without regard to conflict of laws rules. You and Fluora Inc. agree that any legal action arising from these Terms will be brought exclusively in the state or federal courts located in San Francisco, California, and each party consents to the jurisdiction of those courts. Nothing in this section prevents either party from seeking urgent injunctive relief in any court of competent jurisdiction.
We may update these Terms from time to time. If we make material changes, we will notify you through WhatsApp or the website. The "Effective Date" at the top reflects the most recent version. Continued use of the Services after the Effective Date constitutes acceptance of the revised Terms.
These Terms are the entire agreement between you and Fluora Inc. regarding the Services and supersede any prior agreements. If any provision is found invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce any right under these Terms is not a waiver of that right. You may not assign these Terms; we may assign them to an affiliate or successor.
Fluora Inc.
1875 Mission Street, Suite 103 #440
San Francisco, CA 94103
United States